Returns & Exchanges

Shoproka.com wants you to be happy with your new purchase!
    
If you are unsatisfied with your new purchase, you can exchange your item(s) for a different size or receive an Online credit.

 

  • We only offer ONLINE CREDIT for returns.
  • Shoproka.com is 14 days Exchange or Online credit only. We do not issue refunds back to your original method of payment.
  • The amount of your ONLINE CREDIT is only for the item(s) you purchased and does not include the shipping.
  • Original shipping fees are non-refundable. 
  • Merchandise must be returned within 14 days of the delivery date.
  • Within 14 days of receiving the item(s), you are eligible for exchange or an Online credit.
  • Customers are responsible for the cost of return shipping.
  • Exchanges or Online credit will be issued provided the merchandise is in its original condition with tags attached. Smoke Free and Damage Free
  • Please note that all jewelry, sale items, make-up, swim, and intimates are a FINAL SALE. 
  • Footwear must be in its original box and in its original condition.
  • If any returns do not meet these requirements, you will be contacted and the item(s) will be returned to you immediately.
Please allow up to 72 hours after we have received your item(s) back in our warehouse to process Online credits or exchanges!

We require two weeks to process returns or exchanges. If you wish to make a return or exchange please ensure you have the following information

Order number

Item number

Description

Reason for return

  No returns will be accepted without prior authorization. You will receive an email within 48hrs with information on how to return the items. Shoproka.com is not responsible for return costs. 

Please fill out the form below for any return/exchange:

 

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